Q: Are you always going to be my pet sitter (just one sitter or multiple sitters)?
A: We try very hard to keep the same sitter for your pet(s); however, any one of them may be scheduled to perform your pet sitting visits. All of our sitters are top-notch. They come from multi-pet homes and have a deep love for animals. Click here to learn more about our sitters.
Q: Do you work on holidays?
A: You bet we do! Brew City Pet Services, LLC recognizes New Year’s Day, Easter Sunday, Memorial Day, Forth of July, Labor Day, Thanksgiving, Christmas Eve, Christmas Day and New Year’s Eve as holidays. We charge an additional $6.00 per 30 minute visit.
Q: How much do you charge?
A: It depends on what you’re looking for. Do you want your dog walked daily? Are you leaving for a trip and need a couple visits per day? Visit our Services and Rates page for more information.
Q: How long are my visits?
A: A typical visit takes about 30 minutes. There are times, however, when extra time may be required to complete the visit. There is a $15.00 charge for each additional 15 minutes added to the initial requested visit time.
Q: Does my pet need to be current with vaccinations?
A: Yes. We will not perform visits on pets without up-to-date rabies vaccinations (young animals without complete vaccinations are an exception), so please have all the necessary paperwork on hand at the meet-and-greet.
Q: Can you walk my dog during the visit?
A: We have reserved the right to deny dog walking services in neighborhoods deemed as unsafe by our sitters. It is in our best interest to keep our sitters and your pets as safe as possible. If you’ve requested in home pet sitting and wish to have your dog walked during his/her potty break and we feel the neighborhood is safe – then we will certainly do our best to satisfy your request. This is likely something that can be determined at the time of your meet-and-greet.
Q: Can my neighbors do mornings and you do evenings?
A: Many people like to include neighbors, family and friends in pet sitting duties. These well-intentioned actions can cause much confusion during a shared responsibility sitting appointment. Most common problems include: overfeeding, unlocked doors, lost keys, medication complications and missed feedings. We cannot be responsible for any shared workloads. We advise anyone considering split duties to make it only one person, or us, responsible for the entire appointment.
Q: What does your care include? What exactly do you do?
A: Our care includes everything from dog walking and potty breaks to feeding and clean-ups. We even provide vacation home care such as opening/closing blinds, turning on/off lights, watering plants and bringing in the mail. We will determine all of your visit needs during our meet-and-greet.
Q: What are my payment options?
A: Payments are due prior to your visit. Payment options include Credit Card and ACH Transfer.
Q: Do you provide boarding?
A: No. We will, however, recommend a boarding service to you if you desire a kennel over in-home pet care. We only provide pet sitting at the home to ensure the comfort and care for your furry ones!
Q: What happens if my pet gets sick?
A: We do not knowingly accept sitting appointments for sick pets. We will, however, accept pets that need special care and require medication. If a pet begins to show signs of illness while in our care, it will be taken to your veterinarian, or if unavailable at the time, the veterinarian of our choice for treatment. We will do our best to try and reach you in this situation. You will be charged for the time, service and mileage. See our Services and Rates page.
Q: What emergency plans do you have for bad weather?
A: In the event of disaster or weather related event/crisis we will, if possible, check your home and make sure your pets are safe. If it is not safe to reach your home, we will check on your pets as soon as the danger has passed. After our initial check, we will call you at your emergency number. Since we cannot guarantee the safety of your pets in such a crisis, it is suggested that arrangements be made with someone to evacuate your pets.
Q: Do you have any services like giving medications or playtime that you charge extra for?
A: Playtime and medications are almost always a necessity and we DO NOT charge for these services.
Q: How do you handle my keys?
A: We require two sets of keys in our possession before any future pet sitting can be performed. One is kept in our locked safe and the other is temporarily given to the sitter until your visits are completed. If the keys do not work when we arrive at your home, you will be charged for any locksmith charges to re-key your home. If you only give us one key prior to your sitting arrangement, we charge $5 to make an extra key.
Don’t see the answers you’re looking for? Email us at firstname.lastname@example.org with your question(s).